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NAVEGA FORWARDING & LOGISTICS PTE. LTD.
NAVEGA FORWARDING & LOGISTICS PTE. LTD. 202437353M
Onesync AI SSM
Location:

Singapore

Business Nature:

Services Supplier Transportation

Case Study 6: Daily Fulfillment from Johor to Jurong  Supporting a Growing E-Commerce Brand - NAVEGA FORWARDING & LOGISTICS PTE. LTD.

Case Study 6: Daily Fulfillment from Johor to Jurong  Supporting a Growing E-Commerce Brand

31-Jul-2025

Client Industry: E-Commerce (Lifestyle & Home Goods)
Route: Johor Bahru to Jurong, Singapore
Service Provided: Cross-border fulfillment, customs clearance, return handling

Background

A Malaysian online store selling affordable home organizers and lifestyle products experienced rapid growth in Singapore. However, they lacked a scalable fulfillment solution to support daily orders across the causeway.

Challenges

  • Delays at customs causing unhappy customers

  • No system for handling returns or reshipments

  • Limited manpower to prepare shipping documentation 

Our Solution

We offered the client a consolidation pickup from their JB warehouse.
We also:

  • Automated the shipping invoice system using Excel integration

  • Managed customs declaration under consolidated cargo to reduce cost

  • Offered optional return address handling within Singapore for repackaging

Result

Shipping costs dropped by 30%, delivery time was reduced by a full day, and customer satisfaction rose significantly. The brand now handles 200+ cross-border orders per week, with us as their exclusive logistics partner.

Main Office

NAVEGA FORWARDING & LOGISTICS PTE. LTD. 202437353M
21, Merchant Road #07-02, Royal Merukh S.E.A, Singapore 058267.

Tel:

Email:
Website: https://www.navegalogistics.com
Website: https://navegalogistics.newpages.com.my/
Website: https://navegalogistics.onesync.my/

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